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Integrated
predictive dialers are used by collection agencies and law firms
to contact debtors in the collection process.
The predictive dialer software automatically dials the debtors'
phone number and, when a call is successful, pulls up that
debtor file for viewing.
Collection-Master interfaces with predictive dialers through the
ability of the predictive dialer software to import the file
that Collection-Master generates. |
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In turn, the predictive dialer
software exports the status of the calls that were made back
into Collection-Master.
User-defined status information may
include items such as WRONG NUMBER, PAYMENT ARRANGEMENT, HANG
UP, DISPUTE, DISCONNECT, PAYMENT IN FULL, etc.
Currently,
Collection-Master can interface with IAT CT Center, Touchstar,
SoundBite, Stratasoft, and Global Connect. |