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Emergency Support is available on Fridays from 5 p.m. to
8:00 p.m. and on Saturdays, Sundays and Holidays from 9 a.m. to 8:00 p.m.
(EST) at a charge of $250.00 per incident. This charge
is waived for firms that have a current Platinum Support Agreement in
effect.
If you leave a message, be
sure to include a contact name and phone number. A member of our support
staff will return your call within 30 minutes. |
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When you call CLS
Technical Support, please be prepared to answer any diagnostic questions
that the support representative may ask. If your problem regards the setup
of Collection-Master, inform us of when the problem started and who it
affects.
If you encountered a specific error code, please note the code,
line number, and program. Be prepared to duplicate the error when you
speak with our technician. |