USING EMOTIONAL INTELLIGENCE TO DRIVE RESULTS

Research shows:

• Great collectors average 163% of their goals

• Poor collectors average 80% of their goals

• Great collectors have a very high EI

• Poor collectors do not!

• Emotional Intelligence accounts for up to 67% of work success!

Clearly, you can only afford great collectors!

Great news:

We can enhance your current collectors’ Emotional Intelligence!

What is Emotional Intelligence (EI)?
 

The Harvard Business Review and numerous independent studies describe Emotional Intelligence as one of the key predictors of business success. Emotional Intelligence is typically seen as one’s ability to recognize and manage one’s emotions, and recognize other people’s emotions and manage one’s relationship with them. People who have high EI levels are typically better at managing stress, building rapport, working in teams, and influencing others.

Organizations such as American Express Financial Advisors have successfully implemented EI training programs for nearly 20 years. Recent research has demonstrated that Debt Collectors with high EI levels display better collection results!

What is Collector EI?

Collector EI is a unique seminar based on the scientific and practical evidence for the importance of Emotional Intelligence in the collection of debt. We help collectors build the skills that really matter!

This intensive seminar will increase the collectors’:

• Emotional self-awareness

• Assertiveness

• Appreciation for work

• Independence

• Problem solving

• Optimism

Guaranteed result:

• More motivated, focused and productive collectors

• More cooperative debtors

• Better collection results

• Better bottom line performance

Collector EI Seminar at CLS

Who should attend Collector EI?
 

Collector EI is designed to help good collectors become great collectors! Collectors with some on-the-job experience who could benefit from increased collection levels, better stress management, and better rapport building with debtors and colleagues typically benefit the most from the program.

For more information call today!