Commercial Legal Software, Inc. is a wholly owned subsidiary of Vertican Technologies, Inc.

 

Vertican Technologies, Inc.

55 Lane Road
Suite 210
Fairfield, NJ 070
04

 

Phone: 800-435-7257 or 973-575-5646
Fax: 781-207-0219 (received through eFax service)

 

Directions to Our Office

 

Submit a Request Form for Collection-Master Purchasing and Product Information

 

Vertican Marketing Department

The Vertican Marketing department is open Mondays through Fridays from 9:00 a.m. to 5:30 p.m. EST. Nicholas D. Arcaro is the Director of Marketing.

 

email:  Marketing Director

phone: 1-800-435-7257 ext. 240

 

 

Vertican Sales Office

The sales office is open Mondays through Fridays from 9:00 a.m. to 5:30 p.m. EST.

email: Nick Arcaro

phone: 1-800-435-7257 ext. 240

cell: 973-464-4444 

 

 

Client Services

The Vertican Client Services department is open Mondays through Thursdays from 8:45 a.m. to 8:00 p.m. and Fridays from 8:45 a.m. to 5 p.m. EST.

 

 

Emergency weekend support is available on Fridays from 5 p.m. to 8:00 p.m. EST and Saturdays, Sundays, and Holidays from 9 a.m. to 8:00 p.m. EST at a charge of $295.00 per incident.

 

 

Visit Vertican Technologies at:

www.Vertican.com

Client Services Call Guidelines

  • According to your Software Agreement, only your designated Client Services Coordinators may contact us in regards to any support issues.

  • When you call Vertican Client Services, please be prepared to answer any diagnostic questions that a representative may ask.

  • If your problem regards the setup of Collection-Master, please know when the problem started and who it affects.

  • If you get a specific error code, note the code, line number, and program, and be prepared to duplicate the error when you speak with a Client Services specialist.

  • If you have incorrect financial figures, please fax or email us any relevant information (e.g. report printouts with bad figures circled and annotated) on top of calling to report the problem.

  • If your bank account is out of balance, please fax us the current totals from the End of Day report, the current totals from the Account Ledger report, and the current (bad) and prior (good) Reconciliation Work Sheet screen prints.

  • When you leave a voicemail or send an email or fax, please be as detailed as possible in describing the problem, including what appears on the screen when the problem arises.

  • Remember, the more information that you present to us, the more scenarios we can rule out as a possible cause to your problem, which ultimately speeds up the problem-solving process.

 

 

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