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Support Specialist

Great Opportunity for a Technical Support Specialist

 

Commercial Legal Software, Inc., author of Collection-Master^®, is currently looking for an experienced support specialist to join its technical support team. Outstanding computer aptitude is necessary and knowledge of the collections industry is highly desirable. Support specialists at CLS work in an extremely dynamic environment. With frequently changing customer requirements, our support specialists engage in telephone technical support, onsite and telephone customer training, and software testing. Other responsibilities may include reviewing and writing of manuals and other technical documentation.

 

Support specialists work closely with the support manager to ensure the delivery of outstanding customer service. A successful candidate will be self motivated and hard working. Excellent communication skills, the ability to learn quickly, a willingness to work independently and as part of a team are required.
 

 

Main Responsibilities:

• Provide outstanding customer service
• Troubleshoot software technical difficulties via telephone and email
• Thoroughly document all support incidents and resolutions
• Provide training to enhance customers’ use of the software
• Provide technical advice that conforms with customers’ workflow, industry standards, and legal guidelines
• Outline, test, and review technical help manuals
• Test existing and new programming

Requirements:

• Excellent customer service disposition
• A superior ability to conceptualize problems and to apply creative solutions
• Excellent aptitude for computer software
• Outstanding ability to learn effectively and efficiently
• Critical thinking skills and data manipulation proficiency
• Desirable software proficiency:
    o Windows
    o WordPerfect
    o Microsoft Office Suite

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