Financial Seminar
Date: November 11 - 12, 2010

Time: 9—4:30 p.m. EST

Fee: $350.00 per attendee

This two-day seminar will teach the “financial” skills, including internal financial data files, posting payments, cost disbursements, bank deposits and reconciliations.  See outline.

Fundamentals Seminar
Date: October 7 - 8, 2010

Fee: $300.00 per attendee

This two-day Fundamentals Training Seminar explores word processing merge functions, forms design and setup, Diary Codes, new claims utilities, and much more. Attendees acquire knowledge of indexing functions, search functions, history reports, Diaries, queues, and the Paperless file. Attendees will establish a solid knowledge base with this training.   See outline.

Fee: $89.00 per attendee

This premium webinar focuses on the advanced Smart Documents functions: FNMATCH, FNIN_LIST, and FN_GET_DOC_BPJ_SCHED$. Attendees will learn how using Smart Documents in combination with Merge Pop can automate word processing and diary chains in addition to updating claims with pertinent information.

Fee: $89.00 per attendee

This e-cademy Premium Webinar focuses on the Collector’s role in mastering Paperless Notes/Power Notes, using pre-canned codes (s-codes and x-codes), requesting documents and rediarying files.

Complimentary

Webinar

Human Capital Seminar at CLS

Collector EI USING EMOTIONAL INTELLIGENCE TO DRIVE RESULTS

Date: To be announced, followed by four weeks of remote teleclasses
Time: 9— 4:30 p.m. EST

What is Emotional Intelligence (EI)?
The Harvard Business Review and numerous independent studies describe Emotional Intelligence as one of the key predictors of business success. Emotional Intelligence is typically seen as one’s ability to recognize and manage one’s emotions, and recognize other people’s emotions and manage one’s relationship with them. People who have high EI levels are typically better at managing stress, building rapport, working in teams, and influencing others.

Organizations such as American Express Financial Advisors have successfully implemented EI training programs for nearly 20 years. Recent research has demonstrated that debt collectors with high EI levels display better collection results!

What is Collector EI?
Collector EI is a unique seminar based on the scientific and practical evidence for the importance of Emotional Intelligence in the collection of debt. We help collectors build the skills that really matter!
 

This intensive seminar will increase the collectors’:
Assertiveness
Problem solving
Self-awareness
Appreciation for work
Independence
Optimism
Collection ratio

Who should attend Collector EI?
Collector EI is designed to help good collectors become great collectors! Collectors with some on-the-job experience who could benefit from increased collection levels, better stress management, and better rapport building with debtors and colleagues typically benefit the most from the program.

Human Capital Complimentary Webinar

Shooting for the stars: How winning organizations use science to select top performers

This webinar is valuable for anyone who is interested in hiring top performers:

Business owners, managing attorneys, HR managers, and office managers.

In this exciting complimentary webinar Eyal Ronen, Ph.D., Vice President of CLS Human Capital, introduces a winning strategy for recruiting and hiring top talent. Dr. Ronen presents the principles of a science-based selection process and also demonstrates an easy to use online system that puts all necessary information for a great hiring decision at your finger tips.