Weekend/Holiday Emergency Support for Collection-Master

If you need to contact Collection-Master Client Services on a weekend or holiday due to an emergency, call or text: 973-303-7464.

Weekend emergency support is available on Fridays from 5 p.m. to 8:00 p.m. and on Saturdays, Sundays and holidays from 9 a.m. to 8:00 p.m. (EST) at a charge of $295.00 per incident if you are on a Support and Enhancement Agreement, if not it's $495.00.


The $295.00 charge is waived for firms that have a current Diamond or Platinum Support Agreement in effect.


If you leave a message, be sure to include a contact name and phone number. A member of our Client Services staff will return your call within 60 minutes.


In an emergency, call or text: 973-303-7464. (Charges will apply.) When you call Vertican Client Services, please be prepared to answer any diagnostic questions that the support representative may ask. If your problem regards the setup of Collection-Master, inform us of when the problem started and who it affects.

If you encountered a specific error code, please note the code, line number, and program. Be prepared to duplicate the error when you speak with our technician.


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