Weekend emergency support is
available on Fridays from 5 p.m. to 8:00 p.m. and on Saturdays,
Sundays and holidays from 9 a.m. to 8:00 p.m. (EST) at a charge
of $295.00 per incident if you are on a Support and Enhancement
Agreement, if not it's $495.00.
is waived for firms that have a current Diamond or Platinum Support Agreement in
If you leave a message, be sure to
include a contact name and phone number. A member of our Client
Services staff will return your call within 60 minutes.
When you call Vertican
Client Services, please be prepared to answer any diagnostic questions
that the support representative may ask. If your problem regards the setup
of Collection-Master, inform us of when the problem started and who it
If you encountered a specific error code, please note the code,
line number, and program. Be prepared to duplicate the error when you
speak with our technician.